Returns, Cancellations and No Show Policies:
All Sales are Final. Cancellations made more than 24 hours before the appointment time will result in a full credit being issued or stored session being replenished. Cancellations with less than 24 hours notice before the appointment time and “no shows” will result in the full charge of the session, or the usage of a stored session except for in extraordinary circumstances. If a refund is agreed upon, a 10% fee will be charged for processing. If a check is return NSF or a dispute is made falsely, a $25 fee will be assessed.
Stored Session Credits are good on all unused packaged floats for up to 18 months, depending on the package. Stored Session Credits may be shared with the knowledge of Cloud Nine Flotation. Sharing a credit looks like this:
Introductory packages are not sharable unless an agreement is set between Cloud Nine Flotation and yourself for special circumstances. If you purchased an introductory package 3 for $149, and you only use one of the sessions, you have 2 stored session in your account good for 12 months from the time of your purchase. However, if we agree you can sell or gift it to another person, they will have a stored credit towards their session also good for 12 months from the time of YOUR purchase.
If there are any questions about this policy, please let us know. We want to work with you so it’s a win/win/win for everyone.