Returns, Cancellations and No Show Policies:
We insist on pre-payment. If you like we will wait until 48 hours prior to your service to charge your credit card. If your card fails, we will contact you and remove you from the schedule until the card issue is resolved.
All Sales are Final. All services are pre-paid. If a refund is required by you, under special circumstances that Cloud Nine agrees to, we will, at our discretion, refund all or part of your service.
There is a 24 hour cancellation fee in the amount of whatever service credit you choose for your appointment. If you cancel with less than 24 hours notice we will “Gift it Forward” if there is time, so that someone can benefit from your float or other session. You may choose this person or we will put it on Facebook so someone can respond and fill that slot. So if you need to cancel, please do it as soon as you know, unless there is a personal emergency. Then let us know and we will keep your credit for you.
No Show/No Call
If you just don’t show up for your service and do not call to cancel, we will either charge your credit card or use a service credit for the full amount of the missed service. If a fee is charged and a refund is agreed upon because of personal emergency, by the end of business the day the service is booked, no fee will result. If a refund is agreed upon after the day the service is booked, a 10% fee will be charged for processing. If a check is returned NSF or a dispute is made falsely, a $35 fee will be assessed.
Not to beat a dead horse, but one more word about late cancellations. When a person doesn’t show as scheduled, three people are hurt: the person themselves because they don’t get the session they need; the practitioner, who now has a space in their schedule since the time was reserved personally for that person; and the person who could have been scheduled for an appointment if there had been proper notice.
Stored Session Credits are good on all unused packaged floats for up to 18 months, depending on the package. Stored Session Credits may be shared with the knowledge of Cloud Nine Flotation. Sharing a credit looks like this:
Introductory Package Sharing
Introductory packages are not sharable unless an agreement is set between Cloud Nine Flotation and yourself for special circumstances. If you purchased an introductory package 3 for 60 min, 75 min. or 90 min, and you only use one of the sessions, you have 2 stored session in your account good for 12 months from the time of your purchase. However, if we agree you can sell or gift it to another person, or we can GIFT IT FORWARD to a deserving person usually a teacher, first responder or military. The credits will go into a special file and given out at the discretion of Cloud Nine.
Membership or Cloud Nine Ohana Monthly Floating may not be shared. If you choose to purchase additional floats for yourself or friends, you can purchase them at your 1st float of the month member price. A Minimum 3 months is required, paid monthly. Float credits expire after 3 months of non-use however can be revived at the discretion of management. Membership may be discontinued with 30 days written notice. If a membership is terminated the former member has 30 days to use up any stored floats at the discounted member price. After 30 days however, if there are any stored service credits, they may be used by paying the difference between the member and walk in price for up to 1 year from the termination of the membership. If a membership is terminated prior to the 3 month minimum, additional charges for the remaining balance or difference between member and non member prices for purchased floats will be applied to the credit card on file.*
*When you purchase a float or a package of floats, the face value is always honored. However if our prices have changed, or your package has expired, you will be asked to make up the difference between what you purchased the floats for, and the current price. Also if you want to break up a discounted package, you may do so by paying the difference between the discounted package and a single float.
If there are any questions about this policy, please let us know. We want to work with you so it’s a win/win/win for everyone as best we can.