Returns, Cancellations and No Show Policies:
All Sales are Final. There is a 24 hour cancellation fee in the amount of whatever service credit you choose for your appointment. If you cancel with less than 24 hours notice we will “Gift it Forward” if there is time, so that someone can benefit from your float or energy session. You may choose this person or we will put it on Facebook so someone can respond and fill that slot. So if you need to cancel, please do it as soon as you know, unless there is an emergency. Then let us know and we will keep your credit for you. If a refund is agreed upon by the end of business the day the service is purchased, no fee will result. If a refund is agreed upon after the day it is purchased, a 10% fee will be charged for processing. If a check is returned NSF or a dispute is made falsely, a $25 fee will be assessed.
Not to beat a dead horse, but one more word about late cancellations. When a person doesn’t show as scheduled, three people are hurt: the person themself because they don’t get the session they need; the practitioner, who now has a space in their schedule since the time was reserved personally for that person; and the person who could have been scheduled for an appointment if there had been proper notice.
Stored Session Credits are good on all unused packaged floats for up to 18 months, depending on the package. Stored Session Credits may be shared with the knowledge of Cloud Nine Flotation. Sharing a credit looks like this:
Introductory packages are not sharable unless an agreement is set between Cloud Nine Flotation and yourself for special circumstances. If you purchased an introductory package 3 for $149, and you only use one of the sessions, you have 2 stored session in your account good for 12 months from the time of your purchase. However, if we agree you can sell or gift it to another person,or we can GIFT IT FORWARD on Facebook. That person will have a stored credit towards their session also good for 12 months from the time of YOUR purchase.*
*When you purchase a float or a package of floats, the face value is always honored. However if our prices have changed, or your package has expired, you will be asked to make up the difference between what you purchased the floats for, and the current price. Also if you want to break up a discounted package, you make do so by paying the difference between the discounted package and a single float.
If there are any questions about this policy, please let us know. We want to work with you so it’s a win/win/win for everyone.